Kynos Consumer Health Data Privacy Notice (Washington)

What this covers

This notice explains how Kynos handles consumer health data, as Washington law defines it. We apply it to every member, wherever you live.

The health data we collect

• Breath safety answers and health labels
• Check-ins, journal entries, framework answers and maps
• Kai conversations, where you talk about how you're feeling
• Insights Kynos draws from your activity
• Safety records: when a safety alert fires, the type of alert, date and time, state and country, which crisis line was shown, and the message that set it off along with Kai's reply

Why we collect it

• To run Kynos for you: Kai, your journal, maps and insights
• To keep you safe and show crisis resources when you may need them
• To show that our crisis protocol ran, as some state laws require

Where it comes from

From you, and from what Kynos works out from how you use it.

Your consent

Before we collect any of this, we ask for your consent on its own screen, separate from our Terms. Every member sees it at sign-up. It names what we collect and why. You can withdraw it in Settings at any time. When you do, the health features stop and we delete the health data we hold.

Who we share it with

• Only service providers who help run Kynos, such as hosting, AI and voice, and analytics, under contracts that limit them to that work.
• We don't share it with third parties or affiliates for their own use. If we ever wanted to, we'd ask for your separate consent first.
• We don't sell consumer health data. Washington law requires your signed permission before anyone can, and we'd ask for it first.

Who at Kynos can see it

Only the people who need it to do their job. Saved safety messages can be opened only by our two founders, and every view is logged.

Your rights

You can confirm whether we hold your health data, get a copy, have it deleted, withdraw consent, and see a list of the service providers we share it with. We answer within 30 days. If we need more time, we'll tell you why within those 30 days. Requests are always free. We may turn down a request that is clearly excessive or repeated, such as the same download asked for every day, and we'll tell you why. If we turn down a request, you can appeal, and we answer appeals within 45 days. If you're still not satisfied, you can contact the Washington State Attorney General.

How to ask

In Settings, or by emailing us at connect@kynosnow.com.