Kynos Privacy Policy
Last updated: November 7, 2026
The short version
- Kynos is a self-coaching app. Kai, your AI guide, is an AI, not a person, and not a therapist.
- What you write and say is yours. We use it to run Kynos for you.
- We ask for your health consent on its own screen, and you can withdraw it at any time.
- No one at Kynos opens your journal. No one opens your Kai chats either, except in the cases section 4 lists. The main ones: you're in the pilot and agreed to it, you switched on "Help improve Kynos," or something you said set off a safety alert. Section 4 explains each one.
- We don't sell your personal data. If that ever changes, we'll tell you first and ask for your consent.
- You can see, download, correct or delete your data at any time.
1. Who we are
Kynos is run by Kynos Reintegration Institute, a Delaware limited liability company doing business in Texas. Kynos is a self-coaching app for adults. It is not therapy, medical care or a crisis service. If you're in a pilot group, our Pilot Notice also applies to you.
2. What we collect
| What | Examples |
|---|---|
| Account | Email, first name, your confirmation that you're 18 or older, country and state or province |
| Payment | Handled by Stripe once paid plans open. We see your plan and the last four digits of your card, never the full number |
| What you create | Journal entries, check-ins, framework answers, maps |
| Kai conversations | What you type, and what you say by voice, which is turned into text. We don't keep the audio |
| Health information | Breath safety answers, health labels, and anything you share about your mental or physical wellbeing |
| Insights | Patterns Kynos notices from your activity (see section 5) |
| Safety records | What's kept when a safety alert fires (see section 6) |
| Consent records | What you agreed to, the version, and when |
| Usage and device | Screens visited, features used, device and app version, approximate country |
| Communications | Emails and support messages between us |
| Website visitors | Basic analytics, with no advertising trackers |
3. How we use it
- To run Kynos for you: Kai, your journal, maps, insights and reminders.
- To keep you safe: crisis detection and safety alerts (section 6).
- To fix problems and improve Kynos. Screen recordings hide everything you type or say.
- To contact you about your account. If you haven't used Kynos for 10 days, a member of our team may email you to check in.
- To meet legal duties, including publishing yearly crisis counts that some states require.
4. Kai, AI, and who can read what
- Kai is an AI guide, not a person, and not a therapist or medical professional. Kai reminds you of this at the start of each session and every 3 hours in a long session, by voice as well as on screen.
- The AI and voice providers we use process your conversations only to run Kai, under contract, and don't train their models on your content.
- Kai remembers things from past conversations to help you. You can see and remove what Kai remembers in Settings.
- Your journal: no one at Kynos opens it, ever.
- Your Kai chats: no one at Kynos opens them, except in these cases:
- You're in a pilot group and agreed to it in the Pilot Notice. The team may read chats with your name and contact details removed, and every read is logged.
- You switched on "Help improve Kynos" in Settings. The same rules apply: names removed, every read logged. You can switch it off at any time.
- Something you said set off a safety alert. Section 6 explains what is kept and who can see it.
- You send part of a chat to us yourself, for example in a support request.
- The law requires it.
5. Insights
Kynos may notice patterns, such as which of the seven patterns shows up most for you. These are coaching observations, not diagnoses. Kynos doesn't assess mental health conditions or predict risk. You can see your insights, turn them off, and delete them. Deleting an item also removes what was learned from it.
6. Health information and safety
Health consent. Before we collect any health information, we ask for your consent on its own screen, separate from our Terms. Every member sees this screen at sign-up. It names what we collect and why: check-ins, journal entries, Kai conversations, breath safety answers, health labels, framework answers, maps and insights, and the safety record described below. Kai and the health features need this consent. You can withdraw it in Settings at any time. Withdrawing stops those features and deletes the health information we hold, including any safety record.
When Kai detects you may be in crisis. Kai pauses the conversation and shows crisis lines for your country. In the US, that includes 988, which you can tap to call or text. No one watches conversations live. A member of our team is alerted. The alert email contains only a link to our secure safety queue, never your name or your words.
What the safety record keeps:
- the type of alert, such as self-harm
- the date and time
- your state and country
- which crisis line was shown
- that the alert was sent, and who opened it
- the message that set off the alert, and Kai's reply to it
Only our two founders can open the saved messages, and every time they do, it's logged. Our development partner can see that an alert happened, but never the messages.
Why we keep it. Several states require AI services like Kai to follow a crisis protocol, and this record shows ours ran. We publish our crisis protocol here: crisis protocol page.
When it's deleted. The safety record is deleted when you delete your account, withdraw health consent, or ask us to delete it. We keep only yearly counts of alerts by state, with no names or messages, because some states require us to publish them.
7. Who we share with
- Service providers who help run Kynos, under contracts that let them use your data only for that work: hosting, AI and voice, payments, analytics, email and text, and support.
- We don't sell your personal data. If that ever changes, we'll tell you first and ask for your consent.
- We don't share your personal data with advertisers, data brokers, insurers or employers.
- We don't send your personal data, including your email, to advertising platforms unless you separately say yes.
- We share data when the law requires it, or to protect someone's safety.
8. Grouped, de-identified data
We may combine data so it no longer identifies anyone, then use it to improve Kynos and to decide who to tell about Kynos. A group is never smaller than 10 people. To keep your data out of this, email us.
9. How long we keep things
| What | How long |
|---|---|
| Your account | Until you delete it. Cancelling a plan deletes nothing |
| Kai conversations | Until you delete them. Your own words, including anything you said in a hard moment, live here |
| Journal, maps, check-ins, framework answers | Until you delete them |
| Activity behind insights | 90 days, then combined into summaries |
| Voice audio | Not kept |
| Safety record | Until you delete your account, withdraw health consent, or ask us to delete it |
| Yearly alert counts by state | Kept, with no names or messages |
| Consent records | For as long as your account is open, plus 3 years |
| Screen recordings | 30 days, with everything you type or say hidden |
| Payment records | As long as tax law requires |
| Applications we don't accept | Answers deleted within 30 days. Your email is kept only if you ticked the box asking us to |
| Backups | Deleted data is removed from backups within 35 days |
When you delete your account, deletion is completed within 30 days.
10. Your rights
You can see, download, correct and delete your data, withdraw consent, and switch off insights and "Help improve Kynos." Most of this you can do in Settings, or you can email us. We answer within 30 days. If we need more time, we'll tell you why within those 30 days. Requests are always free. We may turn down a request that is clearly excessive or repeated, such as the same download asked for every day, and we'll tell you why. If we turn down a request, you can appeal, and we answer appeals within 45 days. In Canada, Australia and New Zealand, you can also complain to your privacy regulator.
11. Security and where data is processed
We protect your data with encryption and access controls, and limit access to the people who need it. Your data is processed in the United States.
12. Age and where Kynos is offered
Kynos is for people 18 and older. If a session shows that someone is under 18, the session stops, nothing from it is saved, and the account is closed. Kynos is offered in the United States (except Illinois and Nevada), Canada (except Quebec), Australia and New Zealand.
13. Cookies and trackers
We use only the cookies Kynos needs to work and to measure use. There are no advertising trackers or pixels.
14. Changes and contact
If we change this policy in a way that matters, we'll tell you before it takes effect, and we'll ask again where the law requires it. 14205 N Mopac Expy Ste 570 #933687, Austin, Texas 78728. connect@kynosnow.com