Kynos Terms and Conditions

1. Who can use Kynos

You must be 18 or older. Kynos is offered in the United States (except Illinois and Nevada), Canada (except Quebec), Australia and New Zealand. If we learn that someone under 18 is using Kynos, we close the account as our Privacy Policy describes.

2. What Kynos is, and what it is not

Kynos is a self-coaching app. Kai, your AI guide, walks you through it. Kai is an AI, not a person. It is not a therapist, counselor or medical professional, and Kynos is not therapy, medical care or a crisis service. Nothing in Kynos diagnoses or treats any condition.

If you are in crisis or thinking about harming yourself or someone else, call or text 988 in the US, or your local emergency number elsewhere. Kynos shows crisis lines for your country whenever it detects you may need them, but no one watches conversations live.

3. Kai and AI-written content

Kai's replies are written by AI and can be wrong. Use your own judgment, and don't rely on Kai for medical, legal or financial decisions. Kai reminds you that it's an AI at the start of each session and every 3 hours in a long session, by voice as well as on screen.

4. Your content

What you write and say in Kynos is yours. You let us store and process it only to run Kynos for you, as our Privacy Policy describes. You can delete it at any time.

5. Using Kynos fairly

Don't misuse Kynos. That means you don't break the law with it, try to get into other people's accounts, copy or resell it, or try to make Kai produce harmful content. We may suspend an account that does.

6. Free access, plans and payments

• Free access through a pilot group: the Pilot Notice sets how long it lasts. It comes with no card and no charge.
• Paid plans: these open when checkout opens, which won't be before January 2027. Each plan's price and its monthly Kai allowance are shown before you pay. Payments go through Stripe. A plan renews until you cancel.
• Free trials: if we offer one, its length and what happens when it ends are shown before you start.
• Kai allowance: when your monthly allowance runs out, Kai pauses until it refreshes or you add more, and everything else keeps working.
• Changing plans: an upgrade starts straight away. A downgrade starts at the end of your current paid period, and the difference is credited to your next billing cycle, not refunded.
• Cancelling: cancel any time in Settings. You keep access until the end of the period you paid for. We don't give partial refunds unless the law requires one.
• Without a plan or free access: your account stays open, and Kai, the frameworks, your journal and your maps lock until you choose a plan. Before your free access or plan ends, you can download a copy of your journal and maps. Nothing is deleted while it's locked.

7. Moving from a test group to a paid plan

If you choose a paid plan while in a test group, your test group membership and its free access end that day. From then on you are a regular paid member under these Terms, and cancelling works like any other paid plan.

8. Our content

The frameworks, exercises, text and design in Kynos belong to us. You may use them for your own self-coaching, but not copy or share them commercially.

9. Ending your account

You can delete your account in Settings or by emailing us, and deletion is completed within 30 days. We may close an account that breaks these Terms, and we'll tell you why unless the law prevents it.

10. When things go wrong

Kynos is provided as it is. To the extent the law allows, we aren't liable for indirect losses, and our total liability is limited to the greater of what you paid us in the 12 months before the claim or $100. Nothing here limits rights you have under consumer law where you live.

11. Changes to these Terms

If we make a change that matters, we'll tell you in the app or by email before it takes effect.

12. Governing law

These Terms are governed by Delaware law, except where your local consumer law says otherwise.

13. Contact

Kynos Reintegration Institute, a Delaware limited liability company doing business in Texas. 14205 N Mopac Expy Ste 570 #933687, Austin, Texas 78728. connect@kynosnow.com